Terms of Service

These Terms of Service apply to services supplied by Prompt Solutions Pty Ltd (ABN 12 691 286 263), referred to as Prompt Solutions, we, us, or our.

These Terms apply together with any proposal, client agreement, engagement scope, statement of work, invoice, or written commercial terms we agree with you. If there is an inconsistency, the more specific written agreement applies to the extent of that inconsistency.

Prompt Solutions is a digital consultancy and implementation partner for service businesses. We work with clients through ongoing consulting engagements that may involve digital consulting, website design and management, customer enquiry systems, forms and media uploads, booking workflows, business software integrations, Microsoft 365 and communication workflows where applicable, automation, analytics and reporting, local search and Google Business Profile support, content updates, hosting where applicable, and related digital implementation work.

The engagement scope, commercial basis, working rhythm, and any specific inclusions or exclusions for your relationship are set out in your client agreement, written proposal, statement of work, invoice, or another written arrangement we agree with you.

The services provided during an engagement may change over time as business requirements evolve. This flexibility is part of the consulting model and does not change the commercial basis unless we agree a different scope, fee, or engagement arrangement in writing.

Monthly retainers support the ongoing consulting relationship, including availability, advice, support, planning, coordination, implementation work, and continuity across your digital operations during the billing period.

Monthly retainers do not purchase a fixed number of hours. Unused time does not accrue, roll over, or create future credit.

We may decide whether a request falls within the ongoing engagement or requires a separate quotation. We will use reasonable judgement and explain when a request is outside the agreed scope or would materially change the commercial basis of the relationship.

• You must provide accurate business, billing, contact, domain, platform, and account information.
• You are responsible for the accuracy, legality, and suitability of content, images, branding, business information, offers, pricing, and instructions you provide.
• You must have the right to supply any material you ask us to use.
• You are responsible for reviewing work, responding to reasonable requests for information, and telling us promptly about errors or changes.
• You must keep account credentials secure and tell us promptly if you suspect unauthorised access.

Clients may communicate with us through approved channels, including email, client portal forms, booking systems, phone, messaging platforms, and other agreed communication channels.

We use reasonable efforts to respond to requests in a practical timeframe. Response and completion times depend on urgency, complexity, client responsiveness, third-party systems, and the scope of the engagement.

We use reasonable efforts to keep engagement work, managed digital assets, and applicable services available, secure, backed up where applicable, maintained, and fit for their intended business purpose.

We do not provide fixed uptime, update, response, billing-credit, support-hour, or backup commitments unless we separately agree those commitments in writing.

Some services rely on third-party platforms, internet providers, hosting providers, APIs, payment services, Microsoft services, Google services, social platforms, booking tools, or other systems outside our control.

Unless separately agreed in writing, Prompt Solutions does not guarantee search rankings, website traffic, enquiries, leads, conversions, revenue, business growth, Google performance, platform availability, or any specific commercial outcome.

We can make recommendations and carry out agreed work, but market conditions, customer behaviour, competition, advertising budgets, third-party platforms, and your own operations all affect results.

Where we assist with domain registration, domain records, DNS, hosting, email, analytics, advertising, automation, software integrations, or other third-party services, you remain responsible for the underlying account, legal eligibility, and accuracy of information supplied for that service unless we agree otherwise in writing.

Third-party services are subject to their own terms, pricing, availability, policies, limits, and outages. We are not responsible for third-party acts, omissions, price changes, suspensions, or service failures, but we will use reasonable efforts to help manage issues within the scope of our services.

• Fees, billing frequency, engagement scope, and any special commercial terms are set out in your client agreement, invoice, proposal, or other written engagement record.
• Unless we agree otherwise, recurring fees are payable in advance for the relevant billing period.
• You are responsible for applicable taxes, including GST where applicable.
• If an invoice is overdue, we may pause work, restrict access, or suspend services after giving reasonable notice.
• Third-party costs, advertising spend, domain fees, platform charges, premium assets, and pass-through expenses may be billed separately unless included in writing.

You retain ownership of your logos, branding, supplied content, images, business information, customer data, and business materials.

Prompt Solutions retains ownership of reusable code, templates, frameworks, systems, processes, internal tooling, components, know-how, and underlying intellectual property we use or develop in providing services.

Subject to payment of amounts due, we grant you a practical licence to use the delivered work for your business purposes. Custom ownership arrangements may be agreed separately in writing.

We handle personal information in accordance with our Privacy Policy and applicable Australian privacy obligations. You must only provide customer data, staff data, or other personal information where you have a lawful basis to do so.

Where we process data through third-party systems on your behalf, those systems may store or process data in locations and under terms set by the relevant provider.

• You must not use our services for unlawful, misleading, abusive, harmful, infringing, or spam-related activity.
• You must not attempt to bypass security controls, interfere with our systems, misuse APIs, or access data you are not authorised to access.
• You must not upload malware, unlawful material, or content that infringes another person's rights.

We may add, change, replace, or retire features, systems, workflows, hosting arrangements, or implementation methods where reasonably required to provide, secure, or improve the services.

Content updates and implementation requests must be clear, complete, and within scope. We may ask for clarification, defer work, recommend a different approach, or quote separately for larger or higher-risk work.

Either party may end an ongoing arrangement in accordance with the agreed engagement terms or, if no specific notice period is agreed, by giving reasonable written notice.

We may suspend or terminate services if you do not pay amounts due, breach these Terms, misuse the services, create legal or security risk, or fail to provide information reasonably needed to continue the work.

Termination does not affect fees already due, remove obligations that accrued before termination, or prevent Prompt Solutions from recovering outstanding amounts owing after termination.

After termination, we may retain records as needed for legal, accounting, security, backup, dispute, and audit purposes.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.

To the extent permitted by law, Prompt Solutions is not liable for indirect loss, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, loss of data, or consequential loss.

To the extent permitted by law, our total liability arising from the services is limited to the amount you paid us for the affected services in the 12 months before the event giving rise to the claim.

These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts of Queensland and any courts entitled to hear appeals from them.

Questions about these Terms can be sent to contact@promptsolutions.com.au or raised through an approved client communication channel.